Customer policy

Returns & Refunds

Effective 23 September 2026

1. Return window

For eligible catalog goods purchased under a written quote, contact us within 30 days after delivery. Items must be unworn, clean, unwashed, with tags and original packaging. Mandatory local consumer rights remain unaffected.

2. Fit and change-of-mind returns

Customers are responsible for checking the supplied size chart before accepting a quote. Unless required otherwise by law or stated in the quote, return shipping for fit or change of mind is paid by the customer. Original outbound shipping and destination charges are not refundable.

3. Non-returnable items

Custom-sized, personalized, altered, final-sale and hygiene-sensitive items are not returnable for change of mind. This does not limit remedies for goods that arrive faulty, damaged or materially different from the confirmed quote.

4. Faulty or incorrect goods

Email cs@akkrue.com promptly with the order reference, description and clear photos. If verified, we will offer an appropriate repair, replacement, price reduction or refund consistent with applicable law.

5. Authorization and refunds

Do not send a return before receiving return instructions. Approved refunds are issued to the original payment method after inspection. Bank and payment-network processing time is outside our control.

6. Cancellations

Before dispatch, contact us as soon as possible. Cancellation is not guaranteed once sourcing, customization or fulfillment has begun. Any statutory cancellation right applicable in your country takes precedence.