Customer policy

Shipping Policy

Effective 23 September 2026

1. Service area

Our intended service area is the United States, Canada, the United Kingdom, the European Union and European Economic Area. Other destinations may be considered on request.

2. Shipping quote

Contact cs@akkrue.com with the product, size, quantity and postal code. The quote will state available services, estimated dispatch and transit windows, tracking, shipping charges and whether duties or taxes are prepaid.

3. Dispatch and delivery

Many pieces are produced in small batches. Dispatch timing begins after written order acceptance and cleared payment, not when an inquiry is sent. Transit estimates are not guarantees and may be affected by customs, weather, carrier disruption or remote-area handling.

4. Duties and taxes

Unless the quote expressly states “duties paid,” the recipient is responsible for import VAT, sales tax, customs duty, brokerage and local fees. Refusal to pay destination charges may result in return costs being deducted from any refund where permitted by law.

5. Address and tracking

Please review the delivery address before accepting a quote. We are not responsible for delays caused by incomplete or incorrect customer-provided information. Tracking is supplied when the chosen service supports it.

6. Loss or damage

Report visible transit damage or a missing parcel promptly to cs@akkrue.com, with the order reference and photos where relevant. We will work with the carrier and explain the available remedy.